NCC gives single codes to MTN, GLO, others for loading Data, Airtime, 11 others services, commences May 17

Nigeria’s major telecommunications companies, including MTN, Airtel, Glo, and 9mobile, will implement a harmonised set of shortcodes for all telecommunications services from May 17, 2023.

The move, directed by the Nigerian Communications Commission (NCC), means all mobile network operators will now use the same code for services.

This will make it easier for Nigerians to memorise single codes for various services across all mobile networks. Why the new shortcodes are important.

Before the harmonisation, each telecom operator had its unique code for checking balances, recharging, borrowing credit, etc.

This required subscribers with multiple lines to memorise different codes for the respective operators.

However, with the harmonised codes, all telcos will now use the same code to carry out credit recharges, balance checks, and other telecom services.

What happened to the old codes for each network

According to a report from May 17, 2023, all old codes used to recharge, subscribe for data, and check balance, among others, will cease functioning.

The NCC has therefore asked telecom consumers to familiarise themselves with the new codes for various services.

Why the new shortcodes

The harmonisation of shortcodes is part of the NCC’s regulatory modernisation program, which is expected to improve telecom consumers’ quality of experience (QoE).

List of shortcodes to be used for all networks

Here are the new codes as approved by the NCC

300 is the code for Call Centre/Help Desk on all mobile networks

301 for voice Mail Deposit

302 for Voice Mail Retrieval

303 for Borrow Services

305 for STOP Service;

310 for Check Balance

311 is for credit recharge

312 is for Data Plan

321 is for Share services

323 is for Data Plan Balance

996 is now for verification of subscriber identity module (SIM) registration or NIN-SIM linkage.

2442 is retained for Do-Not-Disturb (DND) unsolicited messaging complaint management.

3232 is also retained for porting services, otherwise called mobile number portability.

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