WhatsApp adds a new feature to allow users search for businesses

The most popular instant messaging app, WhatsApp, has launched a new feature to allow users to search for businesses across the globe.

The new feature is to select countries where users search for businesses, contact them and make purchases without ever having to leave the app.

This new feature is still rolled out in only five countries for testing; the countries include Brazil, the UK, Indonesia, Mexico, and Colombia

The new ‘Business Search’ feature will let users find a brand on the platform.

According to The Indian Express, the new Directory feature will let users discover a local merchant on WhatsApp and it is limited to Brazil only for now. The company plans to expand it to the entire country after testing in Sao Paulo.

“We want to make it easier for people to get more done on WhatsApp. Part of that is building better ways to engage with businesses. And while millions of businesses in Brazil use it for chat, we haven’t made it easy to discover businesses or buy from them, so people end up having to use workarounds,” states Meta Chief Executive Officer, Mark Zuckerberg, in a press statement.

The new P2M or Pay to Merchant feature will let users directly pay a merchant in the app. This is being tested in Brazil only and will expand to other markets as well. 

With this addition, WhatsApp is turning into yet another Meta-owned social platform that also doubles up as a full-fledged online storefront.  Back in 2020, Facebook and Instagram gained shopping features that let businesses easily create online stores on the platforms allowing them to sell their merchandise directly – and WhatsApp’s now joining them.

Businesses will obviously benefit from this feature too since people will be able to find, contact, and purchase from them – all from a WhatsApp chat.

Mark Zuckerberg has also promised privacy with Business Search, stating that what you search for is processed in such a way that it cannot be traced back to you.

Do note that the feature is not available in India right now, with the launch only in Brazil, the UK, Indonesia, Mexico, and Colombia so far. From these, only users in Brazil can look up SMBs (small and midsize businesses) in their own neighbourhood, as the search capabilities in the other countries are limited to bigger brands.

WhatsApp has yet to provide any date for when Indian WhatsApp users will be treated to the Business Search feature, but the platform does state that it’s working to bring the experience to more countries “in the coming months.”

Newsflash Nigeria is an online newspaper that is developed and written exclusively for Nigerians. It’s packed with up-to-the-minute Local and National Economy News, Share & Capital Market, Health, Sports, Education, Technology, Business and Opinions.

To make further advert enquiries or place an order, please contact us at [email protected] and +2348053316946 and WhatsApp number 08033546732